Privacy Policy Statement
Your privacy matters. Learn how we use and protect your data.
Introduction to Privacy Practices
This privacy policy outlines how we collect, use, and protect your information when you visit our site or use our consultation services. We follow Australian privacy principles at all times.
You have control over your data and can contact us with questions at any point. Our aim is to ensure your experience remains transparent and secure.
Information We Collect
We collect information you provide directly and information collected automatically through website analytics to offer a better, more tailored experience for every visitor.
Direct Information Collection
- • Filling out our contact form with your name and contact details.
- • Submitting consultation requests or questions.
- • Subscribing to updates and newsletters voluntarily.
- • Requesting support or submitting feedback through our platform.
- • Sharing additional information to clarify your inquiry.
Automatic Data Collection
- • Browsing behaviour and interactions on our website.
- • Device information such as browser or operating system.
- • IP addresses to help secure access and prevent misuse.
- • Cookies for site operation, analytics, and preferences.
- • Usage data for understanding how visitors use our services.
How We Use Your Data
Information helps us improve user experience, respond to requests, and support ongoing communication related to services. We only use data for relevant, permitted purposes.
- • Replying to questions or consultation requests.
- • Enhancing our services and tailoring content.
- • Managing ongoing communication with users.
- • Improving website functionality and security.
- • Fulfilling legal and regulatory obligations.
- • Evaluating site performance with analytics tools.
- • Notifying you of important updates.
Our Assurance: We will not sell or misuse your personal information. Data is used only to serve you and improve our work together.
When We Share Data
We limit sharing to service providers or as required by law. Sharing is always for service delivery, support, or legal compliance, never for marketing outside our business.
Service Providers
Our site may use trusted partners for web hosting, analytics, or communication tools. These parties may only access data to fulfill essential website operations.
Legal Requirements
We may disclose information when required by law, regulation, or government request. Your rights remain protected.
Anonymous Usage Statistics
We may use aggregated, non-identifiable data for internal review or reporting.
Your Rights and Choices
You can request access, correction, deletion, limitation, or transfer of your personal data at any time. We respect your decisions and will respond promptly.
- • You may request a copy of data we hold about you.
- • Correction of incorrect or incomplete personal data.
- • Deletion of data if no longer necessary for service.
- • Transferring your data to another provider upon request.
- • You may object to processing under certain conditions.
- • Restriction of processing if you contest accuracy.
Contact us with any requests regarding your rights; we will review and take appropriate action promptly.
How We Safeguard Data
Your information is kept secure through technical, administrative, and physical measures. We update safeguards to address risks over time.
Technical Security Steps
- • Encryption of information while in transit across networks.
- • Firewall and intrusion detection systems in place.
- • Regular software updates and security patching.
- • Two-factor authentication for administrator access.
Organizational Safeguards
- • Staff training on privacy and security procedures.
- • Procedures for safe data access and handling.
- • Restricted access to personal information.
- • Routine audits of our privacy practices.
How Long We Retain Data
Personal information is kept only while needed for its purpose, in accordance with legal requirements and your preferences. You may ask us to delete your account at any time.
- • Kept for ongoing service management.
- • Used for analysis and improvement.
- • Kept as long as required for service.
- • Held only for legal reasons.
- • Used as permitted by law and user
You can ask for data removal or modification at any time.
Transfer of Data Internationally
If data is processed outside Australia, we ensure safeguards are in place to protect your privacy in accordance with Australian law.
- • Processing contracts with providers outside Australia.
- • Agreements for privacy law compliance.
- • Routine reviews of cross-border vendors.
- • Notice to users before major changes.
About Cookies and Tracking
Cookies help our site function, analyze usage and store preferences. You may manage or disable cookies through your browser settings at any time.
Types of Cookies We Use
- • For core site functionality and security.
- • For analytics and improved experience.
- • To remember your preferences only
- • To enable certain features and support.
Adjust cookie settings in your browser or via our cookie banner controls.
Changes to this Policy
We review and update privacy practices for accuracy and compliance. Changes will be posted with a new effective date.
- • Update notice on website.
- • Notification email to subscribers.
- • Highlight in site footer until acknowledged.
- • Option to review older versions.
Check the date listed at the top for the latest version.
Contact for Privacy Questions
Get in touch with us for privacy concerns or requests anytime.
Loxenarivo
1 Bligh Street, Level 26, Sydney, NSW 2000 Australia
Phone: +61 7 7652 6631
Email: content@loxenarivo.sbs
Privacy policy reviewed December 26, 2025.
Effective from December 26, 2025.